Questions, answered

A company that collects public records, purchase data and online activity, builds a profile on you (address, phone, relatives, age, sometimes income) and sells it. People-search sites like Spokeo, Whitepages and BeenVerified are the most visible ones.

Yes. Most data brokers offer opt-outs, and laws such as the California Consumer Privacy Act (CCPA) and similar laws in other states give you the right to request deletion and to use an authorized agent. Your signed authorization makes ShieldApps that agent.

Yes. Broker opt-outs work for residents of every state. Some states' privacy laws give you extra rights, such as California's DROP deletion request, and your dashboard shows the options that apply where you live.

It depends on the site. Some act within days, others take longer; several state laws give businesses up to 45 days to answer a deletion request. We keep checking the site after your request, it shows Removed once a follow-up scan no longer finds the listing, and we email you the results. We can't guarantee that every site will honor a request or that a listing won't come back.

Some sites only accept requests by email, need you to use their own opt-out page, or send a confirmation link to your own inbox. Those emails go to you and you complete them; we never read your mailbox. We give you the exact address or link, a prepared message where one is needed, and step-by-step instructions.

Yes. We email you a summary of your scan results, one email after you request removals that explains any steps that are yours, the results of our follow-up check, and a regular progress report while we keep monitoring. We don't send an email for every site. Confirmation emails from the sites themselves go to your own inbox, and you complete them. Before your plan renews, you also get a renewal reminder by email.

Some sites block automated searches or only show results behind a paywall, so we cannot confirm whether you are listed. We show Potentially exposed when your records turned up on other sites, so you may be listed there too. You decide whether to request removal; we don't send one unless you choose to.

Brokers refresh their data from public records and partners, so a listing can reappear. We keep monitoring for new and returning listings and mark them on your dashboard and in your progress report email. We never resubmit a request automatically. If a listing you asked to remove is still visible after 45 days, your report may suggest requesting it again, and the choice is yours.

We send requests to the broker sites that publish the listings. Once a listing is gone, search engines usually drop it over time, but we don't control or edit Google results.

No, we don't block calls. You can look up any number against our spam data, built from FTC Do Not Call complaints and reports from ShieldApps members, and report numbers that call you. Removing your listings from people-search and reverse-phone sites means fewer places publish your number, and we walk you through the National Do Not Call Registry. To block calls, use your phone's or carrier's call blocking.

We use it only to find and remove your listings. We never sell or share it for advertising. It is encrypted in transit and at rest, and you can delete your account and data at any time. See our Privacy Policy.

Yes. The Family plan gives one account 5 profiles: you plus 4 people. You invite them from the Family page. Each adult signs in once to add their details and sign their own authorization, and can let you manage their profile. Once they do, you see their progress from your account. Each adult gets their own email updates.

Cancel any time from Manage billing in Account settings, or email support@shieldapps.com. New purchases have a 30-day money-back guarantee. See our Refund & Cancellation Policy for renewal and refund details.