Your Privacy Rights (CCPA & State Laws)

1. Notice of collection & categories of personal information

During your subscription period, ShieldApps may collect the following categories of personal information to provide data removal and monitoring services:

Identifiers: Real name, alias, postal address, unique ID, IP address, email address, phone number

Collected from: Directly from you upon account creation | Account creation, identity verification, executing removal requests | Data brokers and people-search sites.

Sensitive Personal Information: Date of birth, address history, account login credentials

Collected from: Directly from you | Submitting verified deletion requests on your behalf | Data brokers (solely as required for identity match verification)

Commercial Information: Subscription details, purchase history

Collected from: Directly from you / payment processors | Payment processing and account administration | Payment processors (e.g., Stripe)

Internet / Network Activity: IP address, device identifiers, interaction logs

Collected from: Automatically from your device | Platform security, fraud prevention, service analytics | Analytics and security hosting providers.

2. Do not sell or share personal information

ShieldApps DOES NOT sell your personal information for monetary or other valuable consideration, nor do we "share" your personal information for cross-context behavioral advertising or targeted marketing. We honor Global Privacy Control (GPC) opt-out signals sent by browser settings.

3. Use of sensitive personal information

We collect Sensitive Personal Information (such as date of birth and address history) solely to perform the privacy request services you explicitly request, or for necessary operational purposes permitted under California Code of Regulations § 7027 and other applicable state laws. We do not use Sensitive Personal Information for profiling or commercial purposes.

4. Your consumer privacy rights

Depending on your state of residence, you may exercise the following rights regarding your personal information:

Right to Know / Access: The right to request information about the categories and specific pieces of personal information we have collected about you, as well as the sources and purposes of collection.

Right to Delete: The right to request the deletion of personal information we have collected from you, subject to legal retention exceptions.

Right to Correct: The right to request correction of inaccurate personal information we maintain about you.

Right to Opt-Out: The right to opt out of the sale or sharing of personal information, targeted advertising, or profiling in furtherance of decisions that produce legal effects (ShieldApps does not engage in these practices).

Right to Non-Discrimination: We will not discriminate against you (e.g., deny services or charge different rates) for exercising any of your privacy rights.

5. How to submit a request

To exercise your rights, you or your authorized agent may submit a verifiable consumer request by:

Emailing us at support@shieldapps.com with the subject line "Privacy Rights Request"; or

Submitting a request directly within your ShieldApps Account Settings.

Verification Process: To protect your security, we verify your identity by matching data points provided in your request against personal information already stored in your account (e.g., verifying control of your registered email address).

Authorized Agents: If an authorized agent submits a request on your behalf, we require: (1) proof of your written authorization appointing the agent, and (2) direct verification of your own identity with ShieldApps. We respond to verified requests within 45 days of receipt (or notify you within 45 days if an extension of up to an additional 45 days is required).

6. Appeals & regulatory complaint process

If we decline to take action on your privacy request, we will notify you of the reasons for our decision. You may appeal our decision within thirty (30) days by replying to our decision email or emailing support@shieldapps.com with the subject line "Privacy Request Appeal."

We will review your appeal and respond in writing within forty-five (45) days explaining the outcome. If your appeal is denied, you may contact your state Attorney General:

California: California Privacy Protection Agency (CPPA)

Virginia: Office of the Attorney General

Colorado: Office of the Attorney General

Texas: Office of the Attorney General

Connecticut: Office of the Attorney General