Privacy Policy

1. Information we collect

Account details: your name, login email and password (stored hashed), plan or invitation status, and your marketing email choice.

Identity details for scans: the legal name and other names, current and past addresses, phone numbers, email addresses and date of birth that you give us so we can find your listings and send the requests you choose.

Authorization: your typed e-signature, the date you signed and the version of the authorization you agreed to. Family members' authorizations and management permissions are recorded the same way, each under their own account.

Scan and request records: which sites list you, the listing links we found, scan results, the requests you chose, the date each was sent, the confirmation or receipt the site showed, and later scan results used to track progress.

Service emails: a record of each service email we send you (subject, text and delivery status).

Spam lookup: numbers you report as spam, with the category and any note you add. Numbers you only look up are not saved to your account.

Technical data: IP address, browser type and basic logs needed to run and secure the Service.

2. How we use it

To search data broker and people-search sites for your listings, keep monitoring the sites we can search for new and returning listings, and show you the results in your dashboard and by email (scan summaries, removal-request updates, follow-up results and progress reports).

To send only the removal requests you choose, acting as your authorized agent. Each site receives only the details its own form or process asks for.

To operate, secure and support the Service, meet legal obligations, and send service messages such as actions you need to take. Marketing email is optional.

3. Your email inbox

When a site needs email confirmation, we enter your own email address on the request, so the site's confirmation email goes to your inbox and you complete it yourself. We never access, read or connect to your mailbox.

4. Who we share it with

Data brokers and people-search sites: only the details needed to find your listing and process a request you chose.

Service providers who work for us under contracts that limit their use of your data: cloud hosting and database providers; browser automation and proxy network providers that load broker websites on our behalf; and email delivery providers. Payments are handled by our payment processors.

Authorities or others when the law requires it, or to protect rights, safety and security.

We do not sell your personal information and do not share it for cross-context behavioral advertising.

5. Family profiles

On the Family plan, each adult has their own login and signs their own authorization. The account owner can see and manage another adult's profile only after that adult turns on management permission, and the adult can turn it off at any time.

6. Spam number lookup

Lookups compare a number with FTC Do Not Call complaint records and reports from ShieldApps members. Numbers you report add to the report counts other members see, without your name or account. The lookup is information only: we do not block calls, and it is not a guarantee about any caller.

7. Retention and deletion

We keep your information only as long as needed for the purposes in this policy: while your account is active, and afterwards where we must keep records to meet legal obligations, resolve disputes or enforce our agreements.

You can revoke your authorization in Settings, which stops scans and requests and clears your scan and request history. You can delete your account in Settings, which deletes your login, profile, scan and request records and spam reports. You can also ask us to access, correct or delete your data by emailing support@shieldapps.com.

8. Security

Data is encrypted in transit, and our providers encrypt stored data. Staff access is limited to what is needed to run and support the Service.

9. Your rights

Depending on where you live you may have rights to know, access, correct, delete and port your data and to opt out of sale or sharing. See Your Privacy Rights for how to make a request.

10. US residents and children

The Service is for adults who live in the United States and is not directed to anyone under 18. We do not knowingly collect information from children.

11. Cookies

We use cookies needed for sign-in and security. See our Cookie Policy.

12. Changes and contact

We will notify you of material changes to this policy. Questions or requests: support@shieldapps.com, or write to ShieldApps Software Innovations, 5042 Wilshire Blvd, Suite 27734, Los Angeles, CA 90036.