Terms of Service

1. What the Service does

The Service searches data broker and people-search websites for listings about you, shows you what it finds, and sends opt-out, suppression, access, and deletion requests. We continuously monitor supported sites for new and returning listings and email you scan summaries, removal-request updates, follow-up results and progress reports.

To maximize protection, you grant ShieldApps the authority to automatically resubmit removal and suppression requests on your behalf whenever a listing reappears or remains visible after an initial request. You may also manually trigger resubmission requests or adjust your preferences via your account dashboard.

Some third-party sites block automated searches or only accept requests by email or through their own internal web pages. For those sites, we provide step-by-step instructions and, where applicable, prepared messaging for you to send directly. The Service also includes a spam number lookup, described in Section 7.

2. Who can use it

You must be at least 18 years old and a resident of the United States. Access is limited to users with an active paid plan or an explicit invitation from ShieldApps. You are solely responsible for maintaining the security of your login credentials and for all activity on your account.

Each account can only protect individuals who have explicitly authorized coverage. On Family plans (managing up to 5 profiles: you plus 4 additional individuals), each adult must create their own login, provide their own verified details, and sign their own Authorized Agent authorization. An adult profile holder may elect within their settings to allow the primary account owner to manage their profile settings.

3. Authorized agent designation

To use the Service, you execute an in-app authorization appointing ShieldApps as your authorized agent. This grants us full legal authority to search for your records and submit requests (including opt-out, deletion, do-not-sell/share, access, correction, and limit use of sensitive personal data) in your name under the California Consumer Privacy Act (CCPA/CPRA), California Senate Bill 362 (DELETE Act), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Texas Data Privacy and Security Act (TDPSA), and all other applicable state and federal privacy statutes, or under individual site policies where no specific state law applies.

You may revoke this authorization at any time in your Account Settings or by emailing support@shieldapps.com. Revocation immediately halts active scans, monitoring, and new or recurring request submissions for your profile.

4. Your obligations & accuracy

You must provide complete, true, and accurate information about yourself. Data brokers match listings using names, past and current physical addresses, phone numbers, email addresses, and date of birth; inaccurate or missing details significantly reduce match accuracy and removal efficacy.

Some sites send confirmation emails or require multi-factor verification steps. We submit your designated email address on those specific requests so verification links reach your inbox directly. You agree to complete these required verification steps promptly. ShieldApps never accesses, reads, or manages your private personal email inbox. Requests may fail or remain incomplete until you complete required third-party verification steps.

5. Status definitions

"Removed": A follow-up scan confirmed that the specific listing is no longer found on the target site. On select sites, a secondary validation check marks the removal as "Confirmed."

"Potentially Exposed": We were unable to query that specific site directly, but matching records appeared on affiliated sites or aggregators. This status does not guarantee a listing exists on that specific target site.

"In Progress": A deletion or opt-out request has been generated and transmitted to the data broker, awaiting processing or confirmation.

6. Disclaimers & limitation of results

Data brokers are independent third parties outside ShieldApps' control. WE CANNOT GUARANTEE THAT A SITE WILL HONOR A REQUEST, HOW QUICKLY IT WILL ACT, OR THAT A REMOVED LISTING WILL REMAIN DELETED PERMANENTLY. Data brokers routinely re-acquire, rebuild, and re-publish data from public records, government registries, and commercial partners.

ShieldApps does not control search engines (e.g., Google, Bing), court records, government databases, or unmonitored third-party websites. We only query and submit requests to sites within our active service index that permit automated or agent-based requests.

7. Spam number lookup

You may query phone numbers against a complaint database constructed from Federal Trade Commission (FTC) Do Not Call records and user reports, and submit reports regarding unwanted calls. This lookup is provided strictly for informational purposes. The Service DOES NOT block calls or telecommunications networks. The absence of reported complaints for a phone number does not guarantee that a caller is legitimate or safe.

8. Purchases, automatic renewal, & cancellation

Pricing and plan details are explicitly displayed prior to checkout. By purchasing, you certify that you are authorized to use the payment method provided. We reserve the right to refuse, suspend, or cancel any order for reasons including suspected fraud, unauthorized transactions, or pricing errors.

AUTOMATIC RENEWAL TERMS:

Your subscription will automatically renew at the end of each billing cycle (e.g., monthly or annually) unless you cancel prior to your renewal date.

Recurring Charge: unless timely promotions or bundles apply, You will be charged $9.99 per month or $99/year or $19.99 per month or $199/year depending on the plan selected (plus applicable taxes) to your saved payment method on each scheduled renewal date.

Promotional/Discounted Terms: If your initial term included a promotional or discounted rate, your subscription will automatically renew at the then-current standard, non-discounted price for your plan on your renewal date, unless canceled.

Cancellation Policy: You may cancel your subscription at any time to prevent future charges. To cancel, go to "Manage Billing" in your Account Settings, click "Cancel Subscription," or email support@shieldapps.com. Cancellation stops future recurring charges, but access continues through the end of your current paid billing period. Full terms governing renewals, refunds, and cancellations are detailed in our Refund & Cancellation Policy.

9. Acceptable use

You agree not to use the Service to:

a. Search for, track, monitor, harass, or harm another individual;

b. Enroll, submit privacy requests, or execute agent agreements for anyone without their explicit, lawful authorization;

c. Reverse engineer, decompile, crawl, overload, or disrupt the Service infrastructure;

d. Violate any applicable local, state, federal, or international law.

10. Intellectual property

The Service, software, algorithms, branding, trademarks, and content are the exclusive property of ShieldApps Software Innovations and its licensors, protected under United States and international copyright, trademark, and intellectual property laws. Your right to access software features is also governed by our End User License Agreement (EULA).

11. Third-party sites & services

The Service interacts with and links to third-party data broker websites, external platforms, and services that ShieldApps does not own or control. We are not responsible for the privacy practices, content, errors, availability, or actions of third-party operators.

12. Disclaimer of warranties

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR TITLE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, OR ERROR-FREE, OR THAT DELETION REQUESTS WILL BE SUCCESSFUL IN ALL INSTANCES.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHIELDAPPS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR PERSONAL DISCLOSURE ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, ANY THIRD-PARTY CONDUCT, OR UNAUTHORIZED ACCESS TO YOUR DATA.

IN NO EVENT SHALL SHIELDAPPS' TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00 USD) OR THE AMOUNT YOU PAID SHIELDAPPS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless ShieldApps, its officers, directors, employees, agents, licensors, and suppliers from and against any third-party claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

a. Your breach of these Terms;

b. Inaccurate, false, or unauthorized personal information or identity representations provided by you;

c. Submitting deletion or access requests for individuals without their valid consent;

d. Your violation of any law or third-party right.

15. Binding individual arbitration & class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

a. Mandatory Arbitration: You and ShieldApps agree that any dispute, controversy, or claim arising out of or relating to these Terms, the Privacy Policy, or the Service shall be resolved through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

b. Class Action Waiver: YOU AND SHIELDAPPS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.

c. Opt-Out Right: You have the right to opt out of this arbitration provision within thirty (30) days of creating your account by sending written notice of your decision to support@shieldapps.com.

16. Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict-of-law principles. To the extent court proceedings are permitted under Section 15, you and ShieldApps consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California.

17. Termination & survival

You may terminate your account at any time. ShieldApps reserves the right to suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms or engage in fraudulent or illegal activity. Sections 6, 8, 10, 12, 13, 14, 15, 16, and 17 shall survive termination.

18. Severability & waiver

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law. Failure by ShieldApps to enforce any right or provision shall not constitute a waiver of future enforcement.

19. Changes to terms

We may update these Terms periodically. If a revision is material, we will provide at least thirty (30) days' notice via email or in-app notice prior to the change taking effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

20. Contact information

ShieldApps Software Innovations

5042 Wilshire Blvd, Suite 27734, Los Angeles, CA 90036

Email: support@shieldapps.com