Refund & Cancellation Policy

30-day money-back guarantee

If you are not satisfied, contact support@shieldapps.com within 30 days of your original purchase for a full refund.

This guarantee does not apply to ShieldApps partner programs and partner-related services, including business and white-label arrangements, which follow their own agreements.

Bought from a reseller

If you bought your plan from a reseller or on a license card, ask the reseller or point of sale for the refund.

Automatic renewal

Except for trials, your subscription may renew automatically for the same term you first chose. If you don't want it to renew, cancel before the end of your current term, or the payment method on file will be charged at the price and terms in place on the renewal date.

We send a renewal notice to the email address you registered before your payment method is charged. Keep that email address up to date.

How to cancel

Cancel any time from Manage billing in Account settings, or by emailing support@shieldapps.com.

What happens when you cancel

When your plan ends we stop scanning, monitoring and sending requests for your profiles. Requests already sent stay with the sites that received them, but listings can come back and we will no longer check for them.

Cancelling does not delete your data. To delete it, use Delete account in Settings or email support@shieldapps.com, as described in our Privacy Policy.

Contact

ShieldApps Software Innovations

5042 Wilshire Blvd, Suite 27734, Los Angeles, CA 90036

support@shieldapps.com